Privacy Policy

1. Information We Collect

When you contact us or request our services, we collect information that helps us serve you better. This may include your name, address, phone number, email address, and details about your project needs. We collect this information when you fill out forms on our website, call our office, or communicate with us through email or other channels.

We also collect information automatically when you visit our website, such as your IP address, browser type, device information, and pages viewed. This helps us improve our website and understand how visitors use our services. We use standard web technologies like cookies to gather this information.

2. How We Use Your Information

We use the information you provide to respond to your inquiries, prepare estimates, schedule services, and complete your project. Your contact information allows us to communicate with you about appointments, provide project updates, and answer any questions you may have. We may also use your information to send you occasional updates about our services, special offers, or helpful tips related to concrete maintenance. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

3. Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers who help us operate our business, such as payment processors, scheduling tools, or email services. These providers are required to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law, to protect our rights or property, to enforce our terms of service, or to respond to legal requests from government authorities. If our business is sold or merged with another company, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption, and access controls to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser, but disabling cookies may limit some features of our website. We may also use third-party analytics services like Google Analytics to understand website traffic and user behavior.

6. Your Privacy Rights

You have the right to access, correct, or delete your personal information. If you want to review the information we have about you, request corrections, or ask us to remove your data from our systems, please contact us. We will respond to your request within a reasonable timeframe. Please note that we may need to retain certain information for legal or business purposes even after you request deletion.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. When you click on a third-party link, you are subject to that site privacy policy. We encourage you to review the privacy policies of any website you visit.

8. Children Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this policy and post the revised version on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at support@concretewoburn.com or call (781) 404-8930. You can also write to us at WK Woburn Concrete, 22 Prospect St Unit 14, Woburn, MA 01801.